Control Board Rebuild Service Instructions:
If you have any doubts that your control board is the problem, please contact us. We are always happy to help you troubleshoot over the phone. The average turnaround time for our rebuild service takes 1-2 weeks, not including shipping transit time. However, it may take longer depending on component availability. All rebuilt boards are covered by a one (1) year warranty.
Important Details to Include: To speed up our processing and rebuild time, please provide a brief description of the issue along with any specific numbers from the back of your control board. Not including this information can delay the rebuild of the control board.
Models Supported by the Rebuild Service:
Breckwell:
Breckwell (Both analog & digital boards) - Click HERE
Whitfield:
Advantage I - Click HERE
Advantage II - Click HERE
Advantage II-t Classic- Click HERE
Advantage II-T, III and Plus- Click HERE
Prodigy & Renaissance- Click HERE
Profile 30 & Optima 3- Click HERE
Profile 20 & Optima 2- Click HERE
Whitfield Quest- Click HERE
US Stove Company:
American Harvest- Click HERE(NOTE:This is for boards with part number *PCB0390-0** orPCB0390-1 ONLY.)***
Mailing Instructions:
Please print a copy of your order and put it along with your control board in a package with sufficient padding. We always recommend a trackable, insured method when sending in your board. We are not responsible for any lost or damaged shipments. If you have not received the mailing/shipping instructions and you purchased a rebuild service package offered on our website, please contact us at support@stove-parts-unlimited.com with your order number, and we will be happy to assist you. Please DO NOT ship control boards to our Montana mailing address. If you ship them to our Montana mailing address, we will assess a $9.95 shipping & handling fee to ship your board to the correct address.
What if the control board cannot be fixed?
Not Rebuildable – If your board is not rebuildable, we will refund $135.00. There is a $40 fee for diagnosing the board.
**Full Refund –**The $40 diagnostic fee can be waived, and a full refund issued if you choose for us to keep the non-rebuildable circuit board.
No Trouble Found: If you send in a board and it is determined that nothing is wrong with it, we will refund $100.00. $75 charge for diagnosing the board plus return shipping. We are always happy to help troubleshoot the issue.